Support
Before the Beep · Last updated: 23 October 2026
Get help
Email hello@neurotrocity.com. A person reads it and replies. There is no ticket queue and no bot.
It helps to include your iPhone model and iOS version, your Apple Watch model and watchOS version if the watch was involved, the app version, and what you were doing and what happened instead.
How do I restore my purchase?
Open the subscription screen in the app and tap Restore purchases. Use the same Apple ID you subscribed with. This is also what to do on a new phone.
How do I cancel my subscription?
In the app, go to Settings → Xtreme Mode → Manage subscription, or on iPhone go to Settings → your name → Subscriptions → Before the Beep. Cancel at least 24 hours before the end of the current period, or it renews automatically. Refunds are handled by Apple at reportaproblem.apple.com.
What does the app do with Apple Health?
Health access is optional. If you allow it, the app saves each completed beep test, Pacer run and goal-interval session as a workout with its distance and active energy, and reads your heart rate and VO2max for your stats. Nothing is sent to us.
To change it, open the Health app → Sharing → Apps → Before the Beep. Saying no does not stop you running or saving a session.
How do I turn strong language off?
Go to Settings in the app and switch Strong language off. You can switch it back on the same way.
Does it work on Apple Watch?
Yes. Before the Beep has an Apple Watch app that works with the iPhone app, and the two exchange your test data directly with each other.
Where is my data?
On your device. There is no account and no server, and nothing is sent to us. Deleting the app deletes your history with it. Full detail is in the privacy policy.
Before you run
The beep test is a maximal fitness test: it is designed to be run until you cannot keep up.
It is demanding. Consult a doctor before undertaking strenuous exercise, particularly if you have a heart or respiratory condition, an injury or have not exercised recently. Warm up first, run on a flat non-slip surface, and stop immediately if you feel dizzy, faint, unwell or in pain.
This app is a training aid. It is not medical advice, it does not assess your fitness to take part, and it is not a substitute for the official assessment conducted by a recruiting agency.