You talk, we listen
What happened, what makes it worse, what you've already tried, and what you're actually trying to get back to. Nobody types into a computer with their back to you.
Buderim, Queensland
One patient an hour. Every hour.
No double-booking, no being handed to an assistant halfway through, no photocopied exercise sheet at the door. Sixty minutes, hands on, with the same physiotherapist every visit.
Next available
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Where it hurts
Point at it.
Most people don't know whether their problem is a physio problem. Select the area and we'll tell you honestly, including when you'd be better off seeing someone else.
Your first session
What the hour actually looks like.
00
minutes in
1 of 5
Assessment
Movement, strength, and the specific tests that separate the three or four things it's likely to be. You'll be told what we're ruling out, and why.
The explanation
In plain English, with the diagram if it helps. If we don't know yet, you'll be told that too, along with what would tell us.
Hands-on treatment
Twenty minutes of actual manual therapy: soft tissue, joint mobilisation, dry needling if it's indicated and you're comfortable with it.
Two or three things to do
Not twelve. Two or three exercises you'll actually remember, sent to your phone before you've reached the car park, plus what to expect over the next week.
Scroll to move through the hour
Why we're different
The twenty-minuteappointment is abusiness decision.
It isn't a clinical one. Booking three patients an hour across two rooms earns a clinic roughly double what we earn, and it's why so many people have been through four sessions of the same ultrasound and left none the wiser.
We charge more per visit and see fewer people. In return you get an hour of somebody's actual attention, and most patients need fewer visits because of it. That's the whole model. There isn't a catch.
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Sixty minutes, every appointment
Initial and follow-up. The clock doesn't change because you're a return patient.
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Hands on, every session
If a session is only exercise prescription, we'll tell you beforehand so you can decide whether it's worth the trip.
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The same physio, every time
Northbay is a single-practitioner practice. You will not be reassigned.
Fees
All of it, upfront.
Every appointment is sixty minutes. There is no separate "long consultation" price because there is no short one.
AppointmentLength
FeeTypical out of pocket
Initial consultation60 min
$145$87 after rebate
Follow-up consultation60 min
$125$67 after rebate
Extended assessment90 min
$185$127 after rebate
Chronic Disease Management plan60 min
$125$66.70 gap
Health funds
HICAPS at the desk, so you only pay the gap. The rebate figures above assume a mid-tier extras policy and will differ with yours.
Medicare
CDM plans accepted with a referral from your GP. Medicare covers $58.30 of a standard consultation; the rest is payable on the day.
DVA and WorkCover
DVA Gold and White Card holders are bulk-billed. Approved WorkCover Queensland claims are invoiced directly, with nothing payable by you.
Book
Four steps.About forty seconds.
- 01 Reason
- 02 Appointment
- 03 Time
- 04 Details
What's bringing you in?
Which appointment?
Pick a day, then a time.
Last bit.
Who you'll see
Daniel Mercer
B.Physio (UQ) · APA Member · Dry Needling Cert.
I spent six years in a clinic that booked me three patients an hour. I was good at it, and I was still sending people home without having properly worked out what was wrong. Northbay is the practice I wanted to work in.
Fourteen years in practice. Mostly necks, lower backs, shoulders and knees. Particular interest in people who have been told nothing more can be done, because that is almost never true.
If I can't help you, I'll say so in the first session and tell you who can.
Find us
4/62 Burnett Street
Buderim QLD 4556
Off-street parking at the door, ground floor, no stairs. Two minutes from the Buderim village roundabout.
Questions
The oneswe're actuallyasked.
Not answered here?
Ring the practice. Daniel answers it himself between patients, and if he can't, he calls back the same day.
07 5445 8820No. Physiotherapy is a primary contact profession in Australia, so you can book directly. You only need a referral if you're claiming through Medicare on a Chronic Disease Management plan, through DVA, or under WorkCover.
Some of it, sometimes, briefly. Manual therapy on an irritable joint can be uncomfortable while it's happening. Nothing is done without telling you first, and "stop" means stop immediately, every time.
You'll get an honest estimate at the end of the first one, and we'd rather under-promise. Most straightforward problems take three to five sessions. If you're not measurably better by the third, we change the plan or refer you on. We don't sell packages of ten.
Something you can move in and that lets us see the area. Shorts for knees and hips, a singlet or t-shirt for shoulders and necks. There are gowns and a private change space if you'd prefer.
Yes, when it's indicated, and never as the whole session. It's optional, it's explained first, and plenty of people decline it and get better anyway.
Then you'll be told, and told quickly. Most musculoskeletal problems don't need imaging and scans often show things that aren't causing your pain. When one is genuinely warranted, we'll write to your GP the same day.
Often, yes, and it's most of what we do. Long-standing problems need the hour more than anything else does, which is the reason the practice is set up this way.